FAQ

Q. When will I receive my physical stamp?
A. Our typical processing time is 1-3 business days after we receive your order. We do offer an expedited option if you need your stamp faster.

Q. When will I receive my electronic stamps?
A. We strive to get our electronic files out as quickly as possible. During business hours you may receive your electronic stamps within a few hours after you place your order. However, this is not guaranteed. All electronic stamps are usually sent within 24 hours (Mon-Fri).

Q. How do I receive my electronic stamp?
A. Electronic stamps are delivered via email only. Files will be emailed to the email address associated with your order. If you do not receive them within 24 hours, please check your spam folder.

Q. What is order expediting?
A. Our expediting services guarantees your order will be processed and ready for shipping the next business day when placed by 2pm EST. The addition of proofs or embossers to your order may require an additional day for processing.

Q. Will I get my stamp the next day if I choose order expediting?
A. No. Order expediting only affects the speed at which your order is made, not the shipping speed.

Q. Do you sell replacement ink for my self-inking or pre-inked stamp?
A. We sell replacement ink pads for our Maxstamp self-inking stamps in black, blue, and red. Stamp pads for other models are usually available through our suppliers, but an additional 2 or 3 days will be required to process your order as we do not keep other model pads in stock. We offer replacement ink for our pre-inked stamps in black, blue, and red. Replacement ink is available in 1oz or 2oz bottles.

Q. When is PE Stamps open?
A. We are open Monday through Friday, except on holidays. We are open from 8am – 5pm EST.

Q. I tried calling, but why was nobody able to answer my call?
A. We do not have a dedicated employee that just answers phone calls. Sometimes we do not hear the phone due to the noises of all of our equipment. However, we do have our email open on our computers. The easiest way for us to answer your questions is through email.

Q. Will I get notification that my order has shipped?
A. You will receive an automatically generated email from our system when your order is placed and when it has shipped. If you do not receive these emails, check your spam folder.

X