Q. When is PE Stamps open?
A. We are open Monday through Friday, except on holidays. We are open from 8am – 5pm EST. You may view our holiday schedule here.
Q. How do I receive my electronic stamp?
A. Electronic stamps are delivered via email only. Files will be emailed to the email address associated with your order. If you do not receive them within 24 hours, please check your spam folder.
Q. How do I use my electronic files?
A. There many programs in which your electronic files may be used. We have provided some tips for using your files in a few popular programs on our How To page.
Q. When will I receive my physical stamp?
A. Our typical processing time is 1-3 business days after we receive your order. We do offer an expedited option if you need your stamp faster. Processing time can be delayed due to missing or incomplete order or shipping information. Processing time does not include shipping time.
Q. What is order expediting?
A. Our expediting services guarantees your order will be processed and ready for shipping the next business day when placed by 2pm EST. The addition of proofs or embossers to your order may require an additional day for processing. Order expediting does not affect shipping speeds.
Q. Will I get my stamp the next day if I choose order expediting?
A. No. Order expediting only affects the speed at which your order is made, not the shipping speed.
Q. Will I get notification that my order has shipped?
A. You will receive an automatically generated email from our system when your order is placed and when it has shipped. If you do not receive these emails, check your spam folder.
Q. How much does shipping cost?
A. We offer free USPS first class shipping on all of our stamps. Other methods of shipping incur an additional flat rate charge. Our other shipping methods are:
-USPS Priority mail: $8.00
-UPS Ground: $12
-UPS Second Day Air: $28
-UPS Next Day Air: $42
Not all shipping options may be available for international orders and shipping fees may differ. You can view our full shipping policy here.
Q. Do you ship internationally?
A. Yes, we will ship your stamp internationally. International shipping fees apply. If you experience difficulty when placing your order, please contact us at firstname.lastname@example.org
Q. What happens if my package gets returned to the sender?
A. If your stamp is returned to us as undeliverable, we will contact you to obtain an alternate address. A $5 processing and reshipping fee will need to be paid before your stamp is reshipped. Occasionally our shipping software will flag an address if it is incomplete or unrecognized. In these situations, we will contact you to verify or update your address in attempt to avoid delivery delays.
Q. What if my stamp needs to be returned?
A. Our return policy can be viewed here.
Q. I tried calling, but why was nobody able to answer my call?
A. We do not have a dedicated employee that just answers phone calls. Sometimes we do not hear the phone due to the noises of our equipment. However, we do have our email open on our computers. The easiest way for us to promptly answer your question is through email.
Q. Do you sell replacement ink for my self-inking or pre-inked stamp?
A. We sell replacement ink pads for our Maxstamp self-inking stamps in black, blue, and red. Stamp pads for other models are usually available through our suppliers, but an additional 2 or 3 days will be required to process your order as we do not keep other model pads in stock. We offer replacement ink for our pre-inked stamps in black, blue, and red. Replacement ink is available in 1oz or 2oz bottles. Ink pads and replacement ink can be purchased from our Stamp Accessories page.
Q. How do I care for my stamp?
A. The manufacturer of your stamping mechanism has included all necessarily accessories for properly storing your stamp (ie: caps, boxes, etc). Keep your stamp in a dust-free environment of moderate temperature. Extreme temperature changes can affect the adhesives and inks used in your stamps and seals resulting in poor quality imprints or stamp malfunction.
Q. How do I use my embosser?
A. You can find instructions for assembling your embosser on our How To page. Your embosser seal was created using Delrin. Delrin is a light-weight, rigid, wear resistant type of plastic. Your embosser should only be used to emboss one sheet of standard weight paper (approximately 20-32 lbs) at a time. Using your embosser on multiple sheets at a time or on other materials may cause your embosser insert to bend or bow which is not covered under our guarantee.