Shipping and Returns

 

Shipping Policy:

Our electronic format stamps are delivered by e-mail within 24 hours of your order (during normal business hours). These electronic files will not be shipped.

We offer USPS first class mail, USPS priority mail, UPS ground, UPS 2nd day air, and UPS next day air for our physical stamps. We provide free USPS first class shipping. Other methods will incur an additional fee. We do ship internationally, however all shipping speeds listed above may not be applicable. Stamps are usually shipped within 1-3 business days after receiving your order. We offer an expedited service if you need your order shipped sooner.

The shipping address you provide will be the address your stamp is shipped to. Occasionally our shipping software will flag an address if it is incomplete or unrecognized. In these situations, we will contact you to verify or update your address. Items may be delayed if these situations occur. If your stamp is returned to us as undeliverable, we will contact you to obtain an alternate address. A $5 processing and reshipping fee will need to be paid before your stamp is reshipped.

If we close due to extreme weather conditions we will contact you if there is a resulting delay in the shipment of your order. Mail carrier delays are outside of our control and should be handled through them. PE Stamps assumes no responsibility for shipping delays once your stamp leaves our facility.

USPS Priority Mail Delivery Time Estimator from our location:                  

             

UPS Ground Delivery Time Estimator from our location: 

    

 

 

 

Return Policy:

While we make every effort to avoid mistakes, they do occasionally happen. If you need to return a stamp due to an error on our part we will remake the stamp and get it shipped out to you as soon as possible. If the error was from the information you entered when placing your order, we will work with you to reach a cost-effective solution for replacing your stamp. Please review your information before submitting your order as this is the information we will use on your stamp.

Our electronic stamps are not returnable. If, however, you have any problems with these files you may contact us at support@pestamps.com and we will work to resolve any issues that you may have.

The license information for each stamp is hand entered to ensure your image will be aesthetically pleasing on usage. Our stamps and seals are laser engraved and cut for a detailed, high-quality image. Our stamps and seals are made by our experienced technicians and are tested several times before leaving our facility to ensure they meet our high satisfaction standards. We keep a seal impression sample for each order to ensure these standards are maintained.

Due to the personalized nature of our stamp and seals, these products cannot be returned or exchanged simply because the customer does not like the product. We’ve researched and tested our products and are committed to using only products we feel provide a reliable, consistent impression that will meet our and your satisfaction. You may view photos of our products before ordering by visiting our Stamp Types page. Stock products may be returned in their original, unopened packaging. Shipping costs for returning stock products are the responsibility of the customer.

Our rubber stamps, self-inking stamps, and pre-inked stamps are guaranteed for a period of 1 year from date of purchase. Contact us at support@pestamps.com if you have a problem with your stamp. Warranty is limited to the repair or replacement of the item with an identical item once the original item is returned to PE Stamps. PE Stamps reserves the right to void this warranty should we feel the product was used in a manner not in line with its normal intended use. Please review information on proper use and care for your stamps and seals here.

Our embossers are guaranteed for life against mechanical defects, slipping, and wearing. Contact us at support@pestamps.com if you have a problem with your seal. Warranty is limited to the repair or replacement of the item with an identical item once the original item is returned to PE Stamps. PE Stamps reserves the right to void this warranty should we feel the product was used in a manner not in line with its normal intended use. Please review information on proper use and care for your stamps and seals here.

 

 

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